Privacy Policy

This Privacy Policy explains how Project Pepperoni Limited, hereinafter referred to as "we", "us", or "Yupeto", collects, uses, and discloses your personal information when you use our website and related services. This Policy applies to all visitors, users, and others who access or use the Yupeto platform or services.

1. What information do we collect?

When you visit our website or use our services, we may collect certain personal information about you which may include:

• Name and contact information (such as email address and telephone number)
• Billing and payment information
• Information about your pet(s) (such as breed, age, and veterinarian details)
• Other information that you voluntarily provide to us, such as feedback or reviews

2. How do we use your information?

We use the personal information we collect for various purposes, including:

• Providing and managing our services
• Communicating with you about your bookings or inquiries
• Processing payments and invoicing
• Personalising and improving our services
• Detecting and preventing fraud or unauthorised activity

3. How do we share your information?

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in providing our services. These service providers are only authorised to access and use your personal information to perform tasks on our behalf and are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies, courts, or law enforcement).
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.

4. How do we protect your information?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.

5. Your rights and choices

You have certain rights regarding your personal information, including the right to access, rectify, or delete any personal information we hold about you.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at support@yupeto.com.

6. Retention of information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. After the retention period, we will securely delete or anonymise your information.

7. The use of cookies and other tracking technologies

Cookies help Yupeto work better and provide help in the background to make using our Services easier. You wouldn't be able to use Yupeto if they weren't there. More specifically for logging in to your account and moving from page to page.

Other cookies collect information about how visitors use our Services, more specifically which pages visitors go to most often, and if they receive any error messages from web pages. These cookies don't collect information that can identify a visitor. All information these cookies collect is aggregated and used to improve how our Services work.

When you use Yupeto, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

8. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact us

If you have any questions or concerns about our Privacy Policy or practices, please contact us at support@yupeto.com and we'll be glad to assist.

Thank you for trusting Yupeto with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable experience on our platform.